Google Customer Service Issues

Archive 41

The following are issues that customers reported to GetHuman about Google customer service, archive #41. It includes a selection of 20 issue(s) reported December 26, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been unexpectedly logged out of my primary Google account, and I urgently need to access it. I suspect someone may have tampered with my password. The account holds crucial information. Moreover, the recovery phone number linked to the account is no longer mine. Recently, Facebook notified me of suspicious activity, and upon reviewing the logged-in devices, I discovered an unfamiliar Android 8 in proximity to my location besides my Motorola device. I suspect it belongs to my roommate's son, who became upset after I raised concerns about potential privacy violations due to surveillance cameras installed by his father, my landlord. While I lack concrete evidence, I find it unusual that their Wi-Fi password starts with "camera." I have settled my rent and plan to move out soon, but I am still unable to regain access to my main email after several days.
Reported by GetHuman-kachmanc on الأربعاء ٢٦ ديسمبر ٢٠١٨ ٢٣:٠٤
My business email has been compromised, and it appears to have been happening for several years. Someone has been using my account for their own business startup. I am currently in G Suite and being manipulated by Apple and Google partners who claim intellectual ownership of my account, violating the privacy policy I trusted with Google and Apple. The company responsible is Island Guides in Hawaii, linked with AIR Bed and Breakfast. I can no longer send emails as they are blocked by a Microsoft Omni program algorithm. They have also accessed my Google Maps account and marked rental areas. GitHub controls my email with Abseil products, helping small companies grow. I was not contacted by any of these parties to resolve this issue, leaving me no choice but to take legal action due to the stress caused. I have reported to online authorities with no response. My email addresses are [redacted] and [redacted] My name is Lloyd Cuba, and my contact number is [redacted]. Thank you.
Reported by GetHuman-cubaente on الأربعاء ٢٦ ديسمبر ٢٠١٨ ٢٣:١٨
Dear Support Team, I am reaching out because I am facing issues accessing my email account, [redacted] It is crucial for me to retrieve important emails, particularly my son's confirmation letter from the US immigration. My son's name is Obinna Tobi Madu, and I am deeply concerned about potentially losing these documents. My email has sentimental value as well, as I have used it for years to store precious memories and communicate with others. Losing access to it has caused me significant distress. I kindly request your assistance in resolving this matter promptly. Your help in recovering my email account and the associated letters would be greatly appreciated. Thank you for your attention to this matter. Best regards, Linda Madu
Reported by GetHuman1836406 on الأربعاء ٢٦ ديسمبر ٢٠١٨ ٢٣:٤٥
I am struggling to regain access to my Gmail account. Although I can receive the initial recovery verification code on my cell phone, I encounter issues when trying to input the code. Google prompts me to send the recovery code to an old Yahoo email that I no longer have access to. Moreover, I seem to have unintentionally set up two other accounts in the past, but Gmail is not sending the recovery code to any of them. Due to numerous unsuccessful recovery attempts, I have exceeded the allowed limit for a 24-hour period. My Gmail account holds valuable emails spanning decades of work and professional contacts. When prompted with security questions, I am unable to recall the exact month and year of the account creation, leading to a cycle of failed recovery attempts. I have been grappling with this issue since December 21st, and now, I am locked out of both my Gmail and Yahoo accounts. Would it be feasible to receive recovery communication via text message on my cell phone: [redacted]? If not, could communications be directed to my brother Daniel at [redacted]? Thank you, David N. Birman, MD.
Reported by GetHuman-danbirma on الخميس ٢٧ ديسمبر ٢٠١٨ ١٨:٢٢
I'm in need of urgent assistance regarding a serious hacking issue. As a business owner in Arizona registered on Google for 5 years, I've been continuously harassed online with my business website cscleaningandhaulllc.com and associated emails (cscleaning3, cscleaning003) being compromised. The hacker(s) have changed all passwords and details, preventing me from recovering them. Attempts to create new emails are futile as they are swiftly taken over. Among the affected emails is [redacted] crucial for a pending lawsuit. Despite trying recovery solutions, I am only met with denial emails, exacerbating the situation. Various email endings like desicanez47, ladydesi68, rkm.desiree, legendsmom68, are interconnected and inaccessible for recovery. The severity extends to identity theft incidents causing me to be erroneously linked to unknown locations and debts with major cell phone companies. The email [redacted] was initiated in 11/[redacted] during my employment with ADT, communicating with colleagues like Peter, Chas, Hannah, Bailey, and Tony, as a retention specialist. I implore immediate assistance in reclaiming access to my emails under the name Desiree Canez, born 9/8/68, with passwords rkmark68, Myhome5ecurity, Dilligah006, and Onehome68.
Reported by GetHuman1842154 on الخميس ٢٧ ديسمبر ٢٠١٨ ١٨:٣٩
I created a gmail account for my daughter, but I can't remember when or the password. The password reset process asks for the last password used, which defeats the purpose. I tried verifying the account with the code sent to another email, but it doesn't work. The verification code seems pointless if it doesn't verify. The account recovery needs information I don't have, like the opening date. If I had the password, I wouldn't be stuck. Support suggests looking for a "Sign In" email, but I can't access the account to find it. Can anyone help with this issue?
Reported by GetHuman-fratric_ on الخميس ٢٧ ديسمبر ٢٠١٨ ١٩:٢٢
Every time I log out of Gmail, I encounter the 'Sign out - syncing is paused' screen without fail. The message states that my bookmarks, history, passwords, and more are no longer being synced to my account but will remain on the device. When I attempt to sign in to resume syncing, the cycle repeats - I log out, sign in, and face the same issue repeatedly.
Reported by GetHuman-guylanph on الخميس ٢٧ ديسمبر ٢٠١٨ ٢١:٤٨
Hello, I'm Bobby Taylor. This is my second attempt to reach Google for assistance. My phone was stolen, and now my identity is at risk. The backup for my Google account ([redacted]) is inaccessible because it sends a verification code to a no longer active number ([redacted]) through Cricket Wireless. I urgently need this number changed to [redacted] to regain access to my account, which contains essential information about my life - bank details, job, home, etc. The standard account recovery process isn't working due to this complex situation involving my identity. I've successfully recovered my Facebook account by providing my photo ID, and I'm willing to do the same for Google. Please assist me with this matter promptly. Thank you.
Reported by GetHuman-beazytay on الخميس ٢٧ ديسمبر ٢٠١٨ ٢٢:٣٨
The pop-up blocking settings have a design flaw that may be confusing for users: 1) The ON-OFF slider looks conventional with the circle partially covering the slot, highlighted when turned on. 2) In most cases, button labels for ON-OFF sliders stay constant, allowing users to easily understand that the function is active when the slider is on. 3) The label for the pop-up switch is confusing as it says "Blocked (recommended)" when off, and "Allowed" when on. 4) Despite not knowing the designer's intent, it seems that "Blocking" is actually on when the slider is off. This is contrary to typical ON-OFF slider conventions, where "blocking" would typically be on all the time. In this case, "blocking" is off when the slider is off.
Reported by GetHuman1844488 on الخميس ٢٧ ديسمبر ٢٠١٨ ٢٢:٥٢
When I closed my business recently, I also closed my website not realizing it would affect my email address [redacted], which was set to forward to my Google account. Consequently, I haven't received any emails for the past week. I am seeking assistance to understand how to either use my Google account with the [redacted] address or solely rely on my Google email. Regrettably, due to the oversight by the hosting service, all emails from last week were lost. Despite this, I still retain my domain and believe I should be able to utilize the address. I would greatly appreciate guidance on resolving this issue. Thank you.
Reported by GetHuman1845177 on الجمعة ٢٨ ديسمبر ٢٠١٨ ٠٠:٣٠
I forgot the password to my Gmail account. I provided all the correct answers about the phone number associated with the account and the contact email, but I lost the phone and the contact email was closed when I closed my Bell account. Google sent a verification code to my new Gmail account, but they still can't verify it's me. As a result, I am locked out of my account. I need to retrieve old messages about Kiger mustangs. What steps can I take next to access my account and recover those important messages?
Reported by GetHuman1846851 on الجمعة ٢٨ ديسمبر ٢٠١٨ ٠٧:١٠
Google's use of subtle and advanced psychological techniques to influence public opinion towards its political views is concerning. It raises the question of whether Google has boundaries in how far they are willing to go, especially considering human fallibility, even among corporate executives, in our rapidly changing society. In this uncertain landscape where perspectives clash, it's crucial for a giant like Google to wield its power responsibly. I have personally observed a shift towards the right due to the left's propagation of what I perceive as irrational viewpoints. It feels like a storm is brewing, and Google has a unique opportunity to connect with people globally. By engaging with real human experiences and opinions, Google could potentially unite a vast audience.
Reported by GetHuman-matthma on الجمعة ٢٨ ديسمبر ٢٠١٨ ١٥:٤٤
For the past two weeks, my phone has been constantly receiving deceptive notifications promoting fake refunds, free money from retailers like Amazon, Walmart, and Target, as well as scams about meeting women. My phone carrier recommended deleting recently downloaded apps, suspecting they were the source of the issue. Following their advice, I removed all recent downloads and most other apps, except for a few trusted ones like Amazon. Upon investigating the accompanying emails, one was unidentifiable, while the other revealed an IP address located in Amsterdam, Netherlands. I need help to put an end to these persistent notifications that keep disrupting my phone with their buzzing alerts. It's important to note that these are not emails, texts, voicemails, or phone calls, but rather notifications that appear on my home screen as I scroll through.
Reported by GetHuman1851911 on الجمعة ٢٨ ديسمبر ٢٠١٨ ٢٠:٤٥
I am new to using my Android phone and still learning about computers. I purchased a new LG Android phone on December 26 to replace my stolen Motorola Moto. When I tried to access my Gmail account ([redacted]), it stated that my password had been changed three days prior. I did not change my password and need to retrieve it for important work emails. I am unsure how to proceed or contact Google to update my new phone number and recovery phone number. I need assistance in recovering my password or setting a new one. I am concerned someone else changed it without my knowledge. Please advise on how to resolve this issue. Thank you for your help. Pamela
Reported by GetHuman1854113 on السبت ٢٩ ديسمبر ٢٠١٨ ٠٢:٥٠
I'm in need of help with my Gmail account "[redacted]", which is crucial to me as it's my oldest email account and serves as a recovery email for many others. I have the correct password and a registered mobile number linked to the account. However, when I attempt to log in, it shows incorrect password. Even after trying the "Forget password" option and receiving the OTP on my mobile, I couldn't regain access. Answering security questions about when the account was created and providing alternative contact information didn't help either. I urgently need suggestions on how to recover this account.
Reported by GetHuman-balissou on السبت ٢٩ ديسمبر ٢٠١٨ ٠٣:٥٠
I forgot my passcode for my iPad and got locked out. After resetting it, I lost access to my Gmail account on the iPad. I don't have a backup. Now, trying to sign in to Gmail, I can't remember the password. Despite my efforts, Google can't verify my identity. I'm worried as I contacted a number claiming to be Google support, but the person asked for $[redacted], saying my account was hacked. I refused. I've tried multiple times to reset the password with no success and can't afford to be scammed. Please contact me. I still receive emails on my iPhone.
Reported by GetHuman-bshunnar on السبت ٢٩ ديسمبر ٢٠١٨ ١١:٢٨
Since November 8th, I have been attempting to contact Google regarding unauthorized charges on my disability card for a game called Google Roblox. These charges started on November 5 and continued on the 6th and 7th, ranging from .99 to $[redacted]. During a visit to Georgia in July, I purchased a 3-month block of Roblox for a friend's child, costing $14.99 or $15.99. It appears the child used my saved information on their tablet to make additional purchases amounting to $[redacted].80. I did not authorize these transactions and am seeking a refund. I hope to resolve this without involving the authorities, but I will file a report if necessary. Thank you for your attention to this matter.
Reported by GetHuman-derektab on السبت ٢٩ ديسمبر ٢٠١٨ ١٩:٠٣
I am seeking assistance in recovering several Gmail accounts that I created over the years under different names and aliases. Unfortunately, I am unable to access these accounts as the backup containing all relevant information was damaged in a water incident. I have attempted to recover the accounts but have been unsuccessful in verifying my ownership due to lack of necessary details. The names and email addresses associated with these accounts include Julie Cabacungan, Julbo, Julie C, Farscape, and various aliases like the Dirstine Girls and The Dirstines. I am willing to provide additional proof of identity such as my marriage certificate and driver's license to facilitate the account recovery process.
Reported by GetHuman-jdirsti on السبت ٢٩ ديسمبر ٢٠١٨ ١٩:١٥
I recently got a new phone and transferred my old SIM card over, syncing the data successfully. However, after resetting my boyfriend's phone password, we encountered issues with sending texts and making calls. The store where I bought the phone determined it was a SIM card problem and provided a new one. Upon returning home, I realized I had to restart the setup process and got stuck at verifying my Google account. Despite trying to change the information, I couldn't receive the verification text or email due to being unable to move past the startup screen. To resolve this, I attempted to set up a new account for my boyfriend on his phone but have not been successful, even after factory resetting his old phone. Any assistance would be greatly appreciated.
Reported by GetHuman1858109 on السبت ٢٩ ديسمبر ٢٠١٨ ١٩:٢٢
Hello, this is Margaret, also known as Margie Wells. I am dealing with identity theft issues regarding my phone services, where someone is cloning, hacking, and tapping into my cellphone lines including my 3rd party apps. I have case numbers with the OKC Police Department, Netflix, Facebook, Pandora, and my cellphone carrier. I also have a Lifelock account with 1-year fraud alerts. The individual behind this, identified as Matthew Moore, is based in northern Texas but appears to be in Oklahoma using my information. He has accessed my devices and accounts, changing passwords and even setting up accounts in my name. I constantly receive notifications about logins from a location near Dallas, Texas, which is not me, as I only use my LG Phoenix 4 cellphone. Despite changing passwords, Moore continues to access and alter my accounts. I realize he has created accounts in my name without my knowledge, and even my family members have been affected. I have taken steps to report the issue to various entities, including my wireless carrier, Google, Netflix, and local authorities, as this situation has led to financial losses and affected my S.S.I. Disability benefits. Please assist me in resolving this distressing matter. Sincerely, Margaret (Margie) Wells-Haybeck
Reported by GetHuman1858407 on السبت ٢٩ ديسمبر ٢٠١٨ ٢٠:٠٩

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