Hi —*I added my father as part of a Family Group that I created for the sole purpose of...

GetHuman1835424's customer service issue with Google from December 2018

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The issue in GetHuman1835424's own words
Hi —*I added my father as part of a Family Group that I created for the sole purpose of him trying YouTube TV, to see if he wanted to use it to replace his Cable TV subscription. **He used it for a week, and decided he wanted to use it. **I then removed him from my Family Group so that he could create his own, and now he's being told that he can't create a new Family Group for ** months.**I understand why this feature exists — it's to keep people from abusing the privileges gained from Family Groups —*but it simply doesn't apply to this case. It's also keeping him from paying $***month to Google, so it's in everyone's interest for this to get sorted out ASAP.**I've tried multiple methods to get in touch with support, all to no avail. I'm hoping this at least reaches someone, and that we can have someone with sufficient authority to manually create his Family Group so that we can proceed with the subscription.**Thanks in advance for your help!**Michael

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Google

Customer service issue
Reported by GetHuman1835424
Dec 26th, 2018 - 3 years ago
Not resolved
Seen by 27 customers so far
Similar issue to 26829 others
0 customers following this

Timeline

GetHuman1835424 started working on this issue
Dec 26th, 2018 9:41pm