Google *** renewal process resulted in a stolen account when re-entering the card numbe...

GetHuman-cycakfor's customer service issue with Google from December 2018

15 views | 26447 similar | 0 following
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The issue in GetHuman-cycakfor's own words
Google *** renewal process resulted in a stolen account when re-entering the card number * weeks later prompted by a notice that the Google account was to expire soon. "Tech" said my IP was stolen and provided figures to fix issues. I immediately disconnected the internet and removed the laptop battery and haven't turned it on since. *The Google account and associated email were compromised. It appears that account is recovered at this time but a *nd email and the associated android are both unable to be accessed. The phone home screen has a Google play msg: Account was removed must sign in again. The gmail is unable to be recovered as I don't recall the creation date and the * step recovery was changed to another email and phone number* (have several screen shots)

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Google

Customer service issue
Reported by GetHuman-cycakfor
Dec 25th, 2018 - 3 years ago
Fixed
Seen by 15 customers so far
Similar issue to 26447 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman-cycakfor started working on this issue
Dec 25th, 2018 11:21am
GetHuman-cycakfor indicated the issue is not fixed yet.
Dec 29th, 2018 3:58am
GetHuman-cycakfor indicated the issue is not fixed yet.
Dec 29th, 2018 4:04am
GetHuman-cycakfor indicated the issue is not fixed yet.
Dec 29th, 2018 4:07am
GetHuman-cycakfor indicated the issue is not fixed yet.
Dec 29th, 2018 4:07am
GetHuman-cycakfor indicated the issue is not fixed yet.
Dec 29th, 2018 3:32pm