I've been a youtube prem. subscriber for about a year. In Nov. on the **th my bank acct...

GetHuman-rokken's customer service issue with Google from December 2018

6 views
 | 
21802 similar
 | 
0 following
Help with my Google issue
First: share to improve GetHuman-rokken's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rokken's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rokken will want to follow the link below to head to their help center. We will check on GetHuman-rokken later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-rokken may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-rokken's own words
I've been a youtube prem. subscriber for about a year. In Nov. on the **th my bank acct. did not have funds for my monthly payment. In * days my subscription was cancelled. About the **th Nov google sent me a text said enjoy a free month of prem. and my payment would be due on the ** Dec-**. On Nov ** I put funds for gas bill in bank. Google took prem. payment before gas bill got paid which caused overdraft on my acct. Google did not supply my sub for the * weeks before my free month so they do not deserve my payment. I should not have to pay until end of Jan. My overdraft fees should cover another * months so I feel I shouldn't have to pay until end of March.
GetHuman-rokken did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-rokken fixed the problem
We are waiting for GetHuman-rokken to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rokken fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-rokken
Dec 7th, 2018 - 6 mons ago
I have an issue with Google too
Not resolved
Seen by 6 customers so far
Similar issue to 21802 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-rokken started working on this issue
Dec 7th, 2018 11:00pm