I've been a youtube prem. subscriber for about a year. In Nov. on the **th my bank acct...
GetHuman-rokken's customer service issue with Google from December 2018
Help with my Google issue
First: share to improve GetHuman-rokken's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rokken's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rokken will want to follow the link below to head to their help center. We will check on GetHuman-rokken later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-rokken may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-rokken's own words
I've been a youtube prem. subscriber for about a year. In Nov. on the **th my bank acct. did not have funds for my monthly payment. In * days my subscription was cancelled. About the **th Nov google sent me a text said enjoy a free month of prem. and my payment would be due on the ** Dec-**. On Nov ** I put funds for gas bill in bank. Google took prem. payment before gas bill got paid which caused overdraft on my acct. Google did not supply my sub for the * weeks before my free month so they do not deserve my payment. I should not have to pay until end of Jan. My overdraft fees should cover another * months so I feel I shouldn't have to pay until end of March.
GetHuman-rokken did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-rokken fixed the problem
We are waiting for GetHuman-rokken to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.