I've been a youtube prem. subscriber for about a year. In Nov. on the **th my bank acct...

GetHuman-rokken's customer service issue with Google from December 2018

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The issue in GetHuman-rokken's own words
I've been a youtube prem. subscriber for about a year. In Nov. on the **th my bank acct. did not have funds for my monthly payment. In * days my subscription was cancelled. About the **th Nov google sent me a text said enjoy a free month of prem. and my payment would be due on the ** Dec-**. On Nov ** I put funds for gas bill in bank. Google took prem. payment before gas bill got paid which caused overdraft on my acct. Google did not supply my sub for the * weeks before my free month so they do not deserve my payment. I should not have to pay until end of Jan. My overdraft fees should cover another * months so I feel I shouldn't have to pay until end of March.
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Customer service issue
Reported by GetHuman-rokken
Dec 7th, 2018 - 6 mons ago
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Seen by 6 customers so far
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GetHuman-rokken started working on this issue
Dec 7th, 2018 11:00pm