I bought a new Visio tv with chrome cast built in and named it Living room tv and conne...

GetHuman1713477's customer service issue with Google from December 2018

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The issue in GetHuman1713477's own words
I bought a new Visio tv with chrome cast built in and named it Living room tv and connected to my google home. My old tv is also named the same. When I open the Home app on my google phone it indicates * Living room TVs under “other casting devices” and says already in somebody else’s room. I tried many ways within the app to move the new tv to Living room but so far without a luck. Can I get some help please. Thanks.
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Google

Customer service issue
Reported by GetHuman1713477
Dec 7th, 2018 - 6 mons ago
I have an issue with Google too
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Seen by 4 customers so far
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Timeline
GetHuman1713477 started working on this issue
Dec 7th, 2018 9:55pm