My Moto Z* got broken. My primary Google account was *****@***.com. all of my pictures...

GetHuman1645530's customer service issue with Google from December 2018

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The issue in GetHuman1645530's own words
My Moto Z* got broken. My primary Google account was *****@***.com. all of my pictures and my contacts we're saved to that Gmail. I had to buy a prepaid phone and I cannot remember my password to that Gmail account. Therefore I am using my recovery account which is *****@***.com. I need in my *****@***.com account to retrieve my photos and my contacts. I am a police officer in Dewitt Arkansas and the photos and contacts that were linked to my address are very important with my job. I have been in the Verizon store in Stuttgart Arkansas for * hours trying to find a way to get into that account. My telephone number used to be ***-***-****. I was added to my wife's plan and my number changed to ***-***-****. My current number now is ***-***-****. My wife's name is Amy Childers. Her telephone number is ***-***-****. Please help me get into my *****@***.com account. Thank you
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Google

Customer service issue
Reported by GetHuman1645530
Dec 7th, 2018 - 6 mons ago
I have an issue with Google too
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Seen by 1 customer so far
Similar issue to 21700 others
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Timeline
GetHuman1645530 started working on this issue
Dec 7th, 2018 5:46pm