I purchased a galaxy Note * off of Ebay. The IMEI is good. It is for the AT&T network...

GetHuman-hayjame's customer service issue with Google from December 2018

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The issue in GetHuman-hayjame's own words
I purchased a galaxy Note * off of Ebay. The IMEI is good. It is for the AT&T network. when I try to set the phone up I can not get past the Google part of the setup. I put in my email address and past word for my Google account and get the message that I have to use the Email address that was originally was used. My Email address for my account is *****@***.com. Any help would be appreciated.
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Customer service issue
Reported by GetHuman-hayjame
Dec 7th, 2018 - 6 mons ago
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GetHuman-hayjame started working on this issue
Dec 7th, 2018 2:23am