My Samsung Galaxy j* randomly shut off and apparently factory reset itself and I can't...

GetHuman-jd_brad's customer service issue with Google from December 2018

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The issue in GetHuman-jd_brad's own words
My Samsung Galaxy j* randomly shut off and apparently factory reset itself and I can't use it nor can I get into my Gmail account to access any of my contacts or anything at all because I don't remember my password. I believe it fried my SIM card as well. . So, my contact phone number was my cell phone number which I no longer have so I need everything sent to my mother's phone which her number is ***-***-**** or her email which is *****@***.com
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Customer service issue
Reported by GetHuman-jd_brad
Dec 6th, 2018 - a mon ago
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GetHuman-jd_brad started working on this issue
Dec 6th, 2018 1:47am