I forgot my password so I was trying to put a new password and they told me they would...

GetHuman1691533's customer service issue with Google from December 2018

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The issue in GetHuman1691533's own words
I forgot my password so I was trying to put a new password and they told me they would send a verification code to my email address my email address starts with small letters AC and the address they were going to send it to was a. See so that's not going to go to the right accounts not going to go to my account I don't know they made I don't know how they came up on their side with the period in between the two letters but that's what's happening so then I said try another way and they went to my phone number my phone number is the wrong phone number it's not that's not my current number so I can't retrieve it that way either so now I'm unable to get a password for my account so I had to start another account
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Google

Customer service issue
Reported by GetHuman1691533
Dec 4th, 2018 - 2 mons ago
I have an issue with Google too
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Timeline
GetHuman1691533 started working on this issue
Dec 4th, 2018 11:29pm