I am locked out of my Samsung Galaxy s* edge phone. When I turn phone on I am asked to...

GetHuman-jrimack's customer service issue with Google from December 2018

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The issue in GetHuman-jrimack's own words
I am locked out of my Samsung Galaxy s* edge phone. When I turn phone on I am asked to verify my google account. I get a message that says " This device was reset," to continue, sign in with a Google account that was previously synced on this Device.**I am asked to put in an email or phone number, neither of which work. When I enter my phone number, It says in red letters, "Couldn't find google account, try email. I have two google email accounts and passwords that will will work when I'm on my other desk top computer. However, neither of the * gmail accounts and passwords will work on the phone.* I have spent over * hours on the phone with Verizon customer service the last two nights with no luck. They suggest contacting google. So this is my attempt to get my phone unlocked. I work in the medical field and use my phone every day. I need to be able to use my phone. The phone * is: ***-***-****. My name is Jeff Rimack
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Customer service issue
Reported by GetHuman-jrimack
Dec 4th, 2018 - a mon ago
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GetHuman-jrimack started working on this issue
Dec 4th, 2018 4:28am