Dear Whomever is Willing to Help Me,**I have been using the same YouTube account since...

GetHuman1666765's customer service issue with Google from December 2018

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The issue in GetHuman1666765's own words
Dear Whomever is Willing to Help Me,**I have been using the same YouTube account since I was in elementary school and I have never had a single issue with it, nor have I ever violated a community guideline nor do I ever intend to. A few months ago my YouTube Channel was hacked and videos were uploaded without my permission, once I had received a strike for the videos I immediately deleted them and changed my password. I have no idea how my channel was hacked but I absolutely promise you it was. Now my YouTube account has been suspended and I have no idea why. I have never been given a strike for copyright and I know that’s what this email is for but I can’t seem to find help anywhere so if a living person is reading this then please help me. I don’t understand why my channel was suspended or why my appeal was refused. This YouTube channel is my life, I will be devestated if the playlists I have made on this channel are lost and I have to start all over again. I’ve tried to reach out, I can’t find a support number or email anywhere and this is the closest thing I could find. I don’t want to deal with more automated messages so if this is a real person then I beg you to email me back and help me. I have never had issues before I was hacked and ever since then my channel has unfairly gone downhill. I haven’t even uploaded a video of my own in months. Please I need this channel, it’s my lifeline. *Please speak to me, please help me. I don’t know what else to do. I’m lost and I can’t find support or help from an actual living person anywhere. **Help me. Please. I have always respected the community guidelines and I plan to continue to respect them in the future. **-Danielle Carney *My channel is: https:**www.youtube.com*MsLucie* *Aka: Danielle Marie
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Google

Customer service issue
Reported by GetHuman1666765
Dec 1st, 2018 - 6 mons ago
I have an issue with Google too
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Seen by 13 customers so far
Similar issue to 20086 others
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Timeline
GetHuman1666765 started working on this issue
Dec 1st, 2018 10:14am
GetHuman1666765 shared this issue with followers on Twitter
Dec 1st, 2018 10:15am