I contacted Yahoo by phone about issues with my email account. I was told there was som...
GetHuman-dagebu's customer service issue with Google from November 2018
Help with my Google issue
First: share to improve GetHuman-dagebu's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-dagebu's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dagebu will want to follow the link below to head to their help center. We will check on GetHuman-dagebu later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-dagebu may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-dagebu's own words
I contacted Yahoo by phone about issues with my email account. I was told there was somebody in Dayton, Ohio signed on as I was in California.*Next, I was sent to Google with codes being sent to my from Google to authorize activity related to the hacking and receipt of the money from the yahoo settlement.**I was assigned the following case number: FAP*****This required recharging my Google account with a Google Play card for $**. I did that, then I was told I was not supposed to redeem it myself, and had to get another one. In this process I felt something was incorrect. **I refused to continue on a path that was most certainly did not feel correct. I was sent back to the Google rep who when I explained my lack of trust, hung up on me.**There seems to be a problem with this process and to continue, I need some assurance the people I am talking to with a Google search under: contact Google by phone, are actually your agents and not a phishing scam. **Additionally, I have no understanding why Yahoo would involve Google in this reimbursement nor hacked yahoo email. Perhaps, you could enlighten me.**Thank you for your assistance.
GetHuman-dagebu did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-dagebu fixed the problem
We are waiting for GetHuman-dagebu to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.