My google drive says im using over *** gb of storage out of a possible **gb. Weird righ...

GetHuman-nahasad's customer service issue with Google from November 2018

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The issue in GetHuman-nahasad's own words
My google drive says im using over *** gb of storage out of a possible **gb. Weird right. So now it wants me to upgrade to a new google one, so instead I started deleting items in my drive, thinking that would help me cut down on storage, but after hours of removing items from my drive, my storage didnt change. I feel it is a glitch, or a ploy to get me to spend more money. How can I resolve the issue (remove data, increase storage, talk to a person)?
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Customer service issue
Reported by GetHuman-nahasad
Nov 27th, 2018 - 9 mons ago
I have an issue with Google too
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Timeline
GetHuman-nahasad started working on this issue
Nov 27th, 2018 5:10pm