My Samsung J* phone does not update when scheduled I have to manually do it. I was at...

GetHuman-hoodlaur's customer service issue with Google from November 2018

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The issue in GetHuman-hoodlaur's own words
My Samsung J* phone does not update when scheduled I have to manually do it. I was at the grocery store my phone was dying it did a factory reset on its on. When I tried to log back into my google account their is a two step verification but I can’t receive the *digit code because I can’t get the text message the tablet I used to have was stolen when my house was broke into so I’ve been everywhere trying to get help and I have not been able to isn’t phone for * days knowone will help me and I’ve been told to buy a new phone which I am a disabled veteran and I’m on a fixed income I’m disappointed in google, metropcs and Samsung.
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Customer service issue
Reported by GetHuman-hoodlaur
Nov 27th, 2018 - 9 mons ago
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GetHuman-hoodlaur started working on this issue
Nov 27th, 2018 3:35pm