Please help with my gmail account. I do not not want my information changed, but there...

GetHuman1636407's customer service issue with Google from November 2018

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Help with my Google issue
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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1636407 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1636407 can let us know if they help or not.
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Before contacting them, items GetHuman1636407 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
Log in to Yahoo, and in the upper right corner select your name/ID. Choose the option for Account Info, then select either Personal Info or Preferences, depending on the info you wish to update.
The issue in GetHuman1636407's own words
Please help with my gmail account. I do not not want my information changed, but there is an error that has occurred. I have forgotten my password, I have * step verification on, but it will not verify that it is me. The issue is that my recovery email address has a double ending. For example T*****@***.com..instread of T*****@***.com... the ending should only be there once. Please assist me in changing this so I can take the steps to get into my gmail again. My only access is on my phone and if something happens to it, I am out of my account all together. I have a deceased infant son that I have picture of on this account in addition to hospital messages etc. I really can not looses access to my account. Please help with the ending of my recovery account address. Also, I have taken the online steps, tried all types of passwords that I have had and also attempted all the question* ways to verify its me. Nothing is working. I continue to get the message that Google can not verify that it is me. Please, Please, Please help! Thank you.

GetHuman1636407 did not yet indicate what Google should do to make this right.

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Customer service issue
Reported by GetHuman1636407
Nov 27th, 2018 - 4 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 19041 others
0 customers following this


GetHuman1636407 started working on this issue
Nov 27th, 2018 1:01pm