I believe I got a false positive when google said someone was unexpectedly signed into...
GetHuman-rlsjc's customer service issue with Google from November 2018
Help with my Google issue
First: share to improve GetHuman-rlsjc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-rlsjc's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-rlsjc will want to follow the link below to head to their help center. We will check on GetHuman-rlsjc later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-rlsjc may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-rlsjc's own words
I believe I got a false positive when google said someone was unexpectedly signed into my acct. and asked did I want to secure my account. I said yes because I'm a little paranoid about stuff like this. I had a recovery phone number, but it is incapable of texting. I don't have a smartphone* I have magicJack connected to my computer. I tried to get to my recovery email, but for some reason google didn't allow me to acces my recovery email. I never logged out of my account as this was happening and somehow I am still able to access my account* but I'm concerned if in the future there really is a breach how do I recover. I understand that most, probably **.**%, of US people have phones that can text, but I don't and I understand google needs to make our accounts secure, but how to meet everyone's needs without texting?
GetHuman-rlsjc did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-rlsjc fixed the problem
We are waiting for GetHuman-rlsjc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.