Someone factory reset girlfriend phone then changed all her info. Now she is locked out...

GetHuman1604075's customer service issue with Google from November 2018

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The issue in GetHuman1604075's own words
Someone factory reset girlfriend phone then changed all her info. Now she is locked out of her phone because when she enters recovery code it doesn't recognize her email or name
GetHuman1604075 did not yet indicate what Google should do to make this right.
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Google

Customer service issue
Reported by GetHuman1604075
Nov 22nd, 2018 - 10 mons ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 17817 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman1604075 started working on this issue
Nov 22nd, 2018 12:39am