I updated my LG phone and turned in the old one . well before returning my old cellphon...

GetHuman-dddpaulu's customer service issue with Google from November 2018

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For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-dddpaulu's own words
Refund my money please. I thought it was my check amd the atm charges and ot was some guy or girl ordering up stuff. The reason why i didnt kmow is they keep all there phone numbers the same and who ever it was knew when i got paid too because since it wasnt cleared out .. My DATA..Google plays representative still let my bank texts go thru I DONT PURCHASE GAMES NO TIME AND I DONT KNOW WHAT THIS IS VPN APP IS ? HE OR SHE TOOK ***.** IN A NIGHT THEN ***.**AND ITS JUST NON STOP. I GOT ANOTHER CARD TOO ... I updated my LG phone and turned in the old one . well before returning my old cellphone i had to reset everything. Then LG gave me googles support email address *****@***.com. And a google representative was saying i need to do stuff manually to erase my credit card info. Which i followed all directions..my concerns was over i could update my cellphone and sent back my other one. Well that was *****. I kept getting emails Saying thank you for your purchase gor a whole year. Well my bank card was expired i called for a new one. And she said she plays the games i pay for and expensive prices i paid. Thays when i found out that my memory * tap buy was active and i did not approve these unauthorised items. O work hard for my money i had no idea she didnt reset or erase my credit card info. And u dont need a password either. * tap buy got me all year. Please go look at that account its a shame. I literally asked her over and over if my account data would clear out. They said yes and that was it. Im so busy working and i have no kids to buy stuff for. Please help me get my money back so i can close out my account with Google. And GOOGLE PLAY STORE. Tyvm for writing me back. God bless
THIS WAS ESPECIALLY FRUSTRATING BECAUSE. IT SOUNDS UNREAL TO MY FRIENDS AT WORK ..BUT I TAKE IT SERIOUSLY. AND IDENTITY THEFT HAPPENS ,WHYYYY ME...********** BUT I HAVE PROOF FROM MY BANK ABOUT THE ERROR IN GOOGLES ACCOUNT AND THE dude or whoever TOOK ADVANTAGE OF It. I believe in karma and their day will come. And then they can feel like me .. Robbed me and i couldn't protect myself from it. Very sad and mad i just dont know.
***** - ********MY CARD HAD UNAUTHORIZED PURCHASES. I WENT IM MY ACCOUNT AMD ITS MOTHING BUT GAMES AND SOME VPN THAT COST ME A LOT. I WENT OVER THE DISPUTES WITH MY BANK I WAS ONLY ABLE TO GET **.** ITS ***S OF DOLLARS ...MISSING ...AND THAT'S BY EYE LOOKING AT ALL THOSE CHARGES HE OR SHE WILL GET. I WISH I NEVER EVEN USED MY DEBIT CARD ON THE PURCHASE OF MY UPDATED * CELL PHONE.
Im a good customer because im honest and polite i humble myself too. And I WORK SO HARD.**
YES **.** DOLLARS FROM MY BANK ... AND EMAILING THE RIGHT PEOPLE.. ITS ***S OF DOLLARS IN GAMES AND DUMB STUFF. YOU KNOW WHAT HURTS THE MOST..I COULDN'T EVEN SPEND MY MONEY ON THINGS I NEED BUT THIS INHUMANE PERSON WENT ALL OUT. PLUS MY BANK SAID THAT ITS ON YOU GUYS NOW TO FIX THE PROBLEM. ARE YOU AWARE THAT ALL THIS STARTED THRU GOOGLE SUPPORT WHEN I ASKED HER IS SHE SURE MY DATA ON GOOGLES SIDE BE CLEARED AND SHE SAID IT RESETS IT SO SOMEONE ELSE CAN USE THE PHONE WITH THERE EMAIL ADDRESS. BUT THE ONE TAP KEPT TAPPING. IM A VERY HARD HONEST WORKER SO ITS THE PRINCIPAL FIRST THEN THE MONEY. ******* *********
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Play store unauthorized payments without my consent
Customer service issue
Reported by GetHuman-dddpaulu
Nov 18th, 2018 - 3 mons ago
I have an issue with Google too
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Seen by 12 customers so far
Similar issue to 17037 others
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Timeline
GetHuman-dddpaulu started working on this issue
Nov 18th, 2018 4:18am
GetHuman-dddpaulu shared this issue with others over email
Nov 18th, 2018 4:18am
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 18th, 2018 9:37am
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 18th, 2018 9:47am
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 18th, 2018 10:25am
GetHuman-dddpaulu shared this issue with others over email
Nov 18th, 2018 10:26am
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 18th, 2018 10:49am
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 18th, 2018 11:34am
GetHuman-dddpaulu shared this issue with others over email
Nov 18th, 2018 11:36am
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 18th, 2018 11:37am
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 18th, 2018 12:06pm
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 18th, 2018 12:12pm
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 19th, 2018 3:43am
GetHuman-dddpaulu indicated the issue is not fixed yet.
Nov 19th, 2018 3:48am