Hello, i want to contact google because there are no other in your contact us support...

GetHuman-ramiroca's customer service issue with Google from November 2018

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Before contacting them, items GetHuman-ramiroca may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Top Tip from another customer
For refunds you will need to call Care Credit directly. There are a few ways to attempt to get a refund. One by calling and the other by contacting your bank to get cancel the transaction.
The issue in GetHuman-ramiroca's own words
Hello, i want to contact google because there are no other in your contact us support, what i want to report is, there is a new game called Ragnarok online mobile eternal love, i recharge many times but last night Nov **, **** GMT**, i bought their coin worth ***, but when i check to my debit, it charge me twice, i reported it to their FB and their support in game, but no response, so what i did is contact google to refund my twice charge in app, so i get the refund, only ***, that is the extra charge i refund, but what i see on the order history, my receipt was cancelled, though it refunded my ***, it means the ticket must not be cancelled coz it still charge me *** because its doubled. And today my account is banned due to refund abuse? I only refunded the twice charge it did to my debit, and they called it abuse, i never refund what i bought, only that twice charge, i send them many appeal and support and no response but it takes so fast to ban my account, i feel wronged, they never replied any of my ticket, i want to report that to google, i even sent many screenshot that shows my order history and bank account of my transaction, and they still banned me, i request to refund all of my paid transaction since november * coz accuse me refund abuse andthey banned me. I felt very frustrated, i never refund my transaction except that dual charge on my account. I want to report this to goole and explain to them, i also want to do some legal action and report their poor management and customer service. How will i do it, its a small amount but what they did is very frustrating and i felt very wrong

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Google

Customer service issue
Reported by GetHuman-ramiroca
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 15433 others
0 customers following this

Timeline

GetHuman-ramiroca started working on this issue
Nov 10th, 2018 10:34am

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