Account recover ***** and no one can help because google doesn't support phone assistance

GetHuman1527386's customer service issue with Google from November 2018

18 views | 15123 similar | 0 following
Help with my Google issue
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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1527386 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1527386 can let us know if they help or not.
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The issue in GetHuman1527386's own words
Recover account ... I would like to recover my account *****@***.com the email recovery account does not exist anymore as it was deactived years ago when I made the transition from that service to GMail. I keep getting run arround by the automated recovery system when I use my phone number it does not allow me correct access to recover my account. I need to change the recover email on *****@***.com as well as get my password reset so that I may access that account and files attached to it rather soon due to it being my primary phone account. Google needs to make their recovery system a little more user friendly and easier for people to use. Getting run around by an automated system is irritating and frustrating for people who do not have time to constantly email people or try and be on the phone.
trying to recover an account that has an old deactived email attached to it makes it impossible to recover a current and active account.
By helping me recover my account since the automated system doesn't work the way the designed it to when I am am the owner of an account and they the system tells me it cannot verify that I am the account holder.
I have been a customer for years with Gmail as well as Play Store sing my first smart phone which has been well over * years and a gmail account user for even longer then that.
Everything google had to offer I tried and still no avail to results of recovering my account.
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Customer service issue
Reported by GetHuman1527386
Nov 9th, 2018 - 4 years ago
Seen by 18 customers so far
Similar issue to 15123 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman1527386 started working on this issue
Nov 9th, 2018 1:25am
GetHuman1527386 indicated the issue is not fixed yet.
Nov 9th, 2018 10:14am

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