Several days ago(I can not remember Exact day), I was told I had to change my password...

GetHuman-rettmitc's customer service issue with Google from November 2018

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The issue in GetHuman-rettmitc's own words
Several days ago(I can not remember Exact day), I was told I had to change my password, I did and forgot to write it down.When I tried to log back in I got looked out.Google says that they can not verify that I am me.Our phone number changed because we got rid of Suddenlink, the laptop I use is still at the same location, here in my home.I am using a Samsung phone(from AT&T) in my home with my laptop sitting close by.This phone also has its location provider on.I finally found the link to change my password and did so, and google is still locking me out.I love google and always have, which is why I bought my chrome book.If you turn on my camera you can see I am me, except I've grown a beard.another major problem was the mobile wifi hotspot this phone generated, it was shutting at all the wrong moments,which meant multiple restarts.*TV ymmv

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Google

Customer service issue
Reported by GetHuman-rettmitc
Nov 8th, 2018 - 3 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 15097 others
0 customers following this

Timeline

GetHuman-rettmitc started working on this issue
Nov 8th, 2018 11:50pm

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