Was locked out of my account after an attempt was made from out of the country. Thought...

GetHuman-terinsto's customer service issue with Google from November 2018

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman-terinsto's own words
Was locked out of my account after an attempt was made from out of the country. Thought I knew my password and when I spoke with someone at customer service six months ago was told I had entered the correct password but the account had been locked. Was told I needed to call back with my computer so that I could be taken through the steps to get it open. Have not been able to access it for the past six months and now can’t find the number that actually reached a real person at Google. Would like to gain access to my account, The number that was associated with the account is no longer an active number. I now have a work phone number and email address. However I do have my drivers license which has the name and information from the original account. I can send email addresses that were contacted or linked accounts. I was the account holder for *****@***.com but shut it down around the same time that I lost access to *****@***.com. Have tried to walk through the recovery process and the lost password process but without my old phone number available it has denied me access every time. I am concerned that someone else may be using it and as my name is different and my occupation is distinctive, I really would like to know that it is either under my control or closed down.

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Customer service issue
Reported by GetHuman-terinsto
Nov 8th, 2018 - 4 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 15036 others
0 customers following this


GetHuman-terinsto started working on this issue
Nov 8th, 2018 6:05pm