I have a site that I have done business with in the past (www.earthing.com) and ordered...

GetHuman1524828's customer service issue with Google from November 2018

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The issue in GetHuman1524828's own words
I have a site that I have done business with in the past (www.earthing.com) and ordered products. I have tried to get into the site recently and I get a Privacy error***"Your connection is not private*Attackers might be trying to steal your information from www.earthing.com (for example, passwords, messages, or credit cards). Learn more*NET::ERR*CERT*SYMANTEC*LEGACY"**I am using an iMac with Google Chrome for my search engine and only get this privacy error on my iMac desktop. If I search with Safari I get access to the site. If I search with my MacBook Pro, with Google Chrome, I get access to the site. I contacted the company Earthing.com @ *-***-***-**** and the representative at their location in Thousand Palms, CA was able to go through Google Chrome and access their site.**I am assuming their must be something in my Google Chrome on my desk top computer that has been set to not allow access to this site. I can search other sites and everything is fine.**I would like to fix the issue and use Google Chrome as my search engine or do I scrap Google Chrome and use another search engine?**I am also very irritated that your company cannot list a Customer Service Phone * that I can call and try to resolve issues over the phone. Instead of this B...S... email stuff. You want people to use your product but you do not provide any type of customer service. Are you affraid to talk with real people?
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Customer service issue
Reported by GetHuman1524828
Nov 8th, 2018 - 3 mons ago
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Timeline
GetHuman1524828 started working on this issue
Nov 8th, 2018 6:18pm