Hello, my business is under attack on google reviews by one or more people creating fak...

GetHuman1519312's customer service issue with Google from November 2018

13 views | 14870 similar | 0 following
Help with my Google issue
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GetHuman1519312's next move: find and follow the right step-by-step guide.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1519312 will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1519312 can let us know if they help or not.
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Before contacting them, items GetHuman1519312 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1519312's own words
Hello, my business is under attack on google reviews by one or more people creating fake names*accounts and leaving * star reviews, many of them with zero explanation. I have reason to believe it’s either a former employee or a very disgruntled customer we’ve been having trouble with. I’ve tried reporting some of these reviews with no response or help from google. This has been going on for * months now, every single one of them no where to be found in our client database. One of them may be ligit as it pertains to their phone experience with our business, however the rest are all made up. We need help with this issue and quickly. Please help!**The business name is Roseann’s Hair Studio, based in Phoenixville Pa. **Thank you for your time!**Dani Gnias *Shareholder at Roseann’s Hair Studio****-***-****

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Google

Customer service issue
Reported by GetHuman1519312
Nov 7th, 2018 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 14870 others
0 customers following this

Timeline

GetHuman1519312 started working on this issue
Nov 7th, 2018 9:08pm

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