Cannot recover account.

GetHuman1505459's customer service issue with Google from November 2018

8 views | 14614 similar | 0 following
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The issue in GetHuman1505459's own words
I was trying to log into a very old account, however I was unable to reset the password. ... I have forgotten my password for the e-mail Stefan.S*****@***.com**This is a very old gmail account I would like to recover, but I cannot remember the security question. As well when I provide an e-mail to send a code on and enter the code, it states it cannot verify me as the owner. Please help.
This was very frustrating as no reset password steps were offered aside guessing my very old security question.
I would like to have my password reset.
I have been using google since ****, and usually I would have a great time and the service is great, however the lack of support or helpful information is preventing me from resolving this.
I have tried everything from security question to randomly guessing my old password but this does not work.
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Google

Gmail.com
Customer service issue
Reported by GetHuman1505459
Nov 6th, 2018 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 14614 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman1505459 started working on this issue
Nov 6th, 2018 12:40pm
GetHuman1505459 indicated the issue is not fixed yet.
Nov 6th, 2018 12:41pm