I did a factory reset on my Android phone. Because I am in the hospital and do not have...

GetHuman1485249's customer service issue with Google from November 2018

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The issue in GetHuman1485249's own words
I did a factory reset on my Android phone. Because I am in the hospital and do not have access to my email (everything is saved on my PC for months ) I am unable to remember my Google password. I cannot continue resetting my phone (like importing my contacts and other info) because of this and I have tried and tried and now I am locked out. I NEED MY PHONE BADLY! My name is Marie Smith and my Google ID is below. The phone number I can be reached at is ***.***.****, room ***A. This number is only good until * p.m. EST. My cell phone number is ***.***.**** and most of the time, even though I cannot get in my phone, incoming calls often come through. I sure hope you can help me ASAP. Thanks very much.
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Customer service issue
Reported by GetHuman1485249
Nov 3rd, 2018 - a mon ago
I have an issue with Google too
Seen by 2 customers so far
Similar issue to 14063 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
GetHuman1485249 started working on this issue
Nov 3rd 9:21pm
GetHuman1485249 indicated the issue is not fixed yet.
Nov 3rd 9:23pm