I can't sign in to my google account. I got an email from google saying, they can not v...

GetHuman-carollk's customer service issue with Google from November 2018

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The issue in GetHuman-carollk's own words
I can't sign in to my google account. I got an email from google saying, they can not verify it is my account. I found a phone number ***-***-**** and called it and they said they could help. He told me my email account had a red flag on it and asked he could remotely see what was wrong with my computer. He looked and found that there were over ** IP addresses from overseas using my computer, that I had a MEBROOT virus and that I needed level * tech anti-hacking support. He got me intouch with the level * tech support and they are charging me $***.** to fix it. I was watching my screen the whole time, but I did not see where they fixed it and when I asked if they would show me where it had been fixed, the guy said, it was not there anymore to be able to see it. I still can't sign in to google even with my recovery phone and recovery email. I think I was scammed. I have not paid the $***.** yet. They want a money order sent to AB Solutions. Please Help Me. The sooner the better. Carol King
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Customer service issue
Reported by GetHuman-carollk
Nov 3rd, 2018 - a mon ago
I have an issue with Google too
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Seen by 2 customers so far
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GetHuman-carollk started working on this issue
Nov 3rd 1:53am