Hi *I have received an email from Google few days ago indicating that Google phone trad...

GetHuman-howayda's customer service issue with Google from November 2018

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The issue in GetHuman-howayda's own words
Hi *I have received an email from Google few days ago indicating that Google phone trade company received my phone that I sent to trade in and it was in a perfect condition. In the email it was said that the estimated value for my phone is $*** and it's condition is good. My phone was in a perfect condition and the only reason I'm buying a new phone, it's because I wanted more memory on my phone. Today I received an email indicating that my screen is damaged and they are only paying me $**.**. That really upset me so much. I believe that whoever was investigating my phone damaged my screen purposely. If I am not going to be paid $***.**, I want my phone back. Someone would like to buy for $***.**. My phone number is ***-***-****
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Customer service issue
Reported by GetHuman-howayda
Nov 2nd, 2018 - a mon ago
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Nov 2nd 11:00pm