Google account of my kid (**) was disabled as he entered wrong age when settig up accou...

GetHuman1473830's customer service issue with Google from November 2018

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The issue in GetHuman1473830's own words
Google account of my kid (**) was disabled as he entered wrong age when settig up account previously. I (as a parent) have found out how to set up family group and parental controls and need ro re-enable my kid's account in order to add him to family group and allow him to use google services again under parents supervision. However, my kid now cannot install Google Family Link for kids and teenagers app as his Google play is disabled as well and cannot accept invitation to family group that was sent by e-mail as his e-mail account is also blocked. I do not want my kid's account to be deleted or set up a new account. Any advice?*Thanks, *Jaroslav
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Customer service issue
Reported by GetHuman1473830
Nov 2nd, 2018 - a mon ago
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Timeline
GetHuman1473830 started working on this issue
Nov 2nd 10:03pm