Factory reset phone. Now it requires me to sign into my account (Gmail, play store, et...

GetHuman1468152's customer service issue with Google from November 2018

2 views
 | 
13685 similar
 | 
0 following
Help with my Google issue
First: share to improve GetHuman1468152's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1468152 got the right customer help using our suggestion.
Before contacting them, items GetHuman1468152 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1468152's own words
Factory reset phone. Now it requires me to sign into my account (Gmail, play store, etc). Can't sign into account because the only way I signed onto google is with my phone, which is now factory reset, so I am unable to use it. Now I can't verify my identity because I am unable to access my phone. Had to create a new email address to try and help.**TL*DR Can't access phone because I can't access email. Can't access email because I can't access phone.
GetHuman1468152 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman1468152 fixed the problem
We are waiting for GetHuman1468152 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google email you?
This email address isn't valid
Follow this issue
See how GetHuman1468152 fixes it.
This email address isn't valid

Google

Customer service issue
Reported by GetHuman1468152
Nov 2nd, 2018 - a mon ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 13685 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1468152 started working on this issue
Nov 2nd 12:19am