Claim ID:*****-****-******I received an email stating that you could verify my claim...

GetHuman-thenrix's customer service issue with Google from November 2018

Help with my Google issue
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-thenrix's own words
Claim ID:*****-****-******I received an email stating that you could verify my claim. Stating that perhaps a family member or friend used my card. Well I am writing to inform you that I am a **-year-old woman who lives alone, doesn't have any family members and I have never given my card to anyone, not even a salesperson. I purchase all things online and my card is safely hidden in my purse. **I work third shift and when I got home on Wednesday, Oct. **, I started getting a roast ready to put in my crock pot. My phone started to alert me * different times of the fraudulent charges. I immediately called my bank to block my card and issue another one and then proceeded to try to find someway of contacted Google to let them know of these illegal charges. **So as I explained, this wasn't done by a family member (none exists) or by a friend (my card never leaves my procession, EVER!!. Please reevaluate my claim.
GetHuman-thenrix did not yet indicate what Google should do to make this right.
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Google

Customer service issue
Reported by GetHuman-thenrix
Nov 1st, 2018 - 2 mons ago
I have an issue with Google too
Fixed
Seen by 4 customers so far
Similar issue to 13653 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-thenrix started working on this issue
Nov 1st 8:59pm
GetHuman-thenrix indicated the issue is not fixed yet.
Nov 4th 11:01pm