Yesterday we were hacked by a Microsoft Scam that locked our Apple computer. My husban...

GetHuman-steuere's customer service issue with Google from November 2018

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The issue in GetHuman-steuere's own words
Yesterday we were hacked by a Microsoft Scam that locked our Apple computer. My husband was on line for * hours with a representative who finally unlocked the computer. My husband and I have individual Gmail accounts on this computer. In the process of clearing yesterday's problem my husband's email was restored and mine was set up anew instead of restored. What can I do? All my mail from my original account is not available now. Howeveer, my phone still gets my old email.
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Customer service issue
Reported by GetHuman-steuere
Nov 1st, 2018 - a mon ago
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Timeline
GetHuman-steuere started working on this issue
Nov 1st 4:48pm