Google Customer Service Issues

Archive 22

The following are issues that customers reported to GetHuman about Google customer service, archive #22. It includes a selection of 20 issue(s) reported October 23, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am experiencing difficulty accessing my Google account, despite following all the recovery steps and providing accurate information. The account verification process is not recognizing my ownership. I am unable to use my recovery email from over a decade ago. Although I successfully paid for YouTube Red last month, linked to my Google account, I am still unable to access it. I have answered the security questions correctly and confirmed my email for contact, but have not received assistance. My Gmail address is [redacted] I urgently need access to my account for various reasons.
Reported by GetHuman-hyreen on الثلاثاء ٢٣ أكتوبر ٢٠١٨ ١٥:٣٣
I am having trouble accessing my Google account. Despite following the recovery steps and answering the questions correctly, it is not verifying that the account belongs to me. I can't access my recovery email, which is outdated. Even after providing the correct information, I am still unable to access my account. Last month, I paid for YouTube Red, which is linked to my Google account, without any issues. I'm unsure why I am now experiencing difficulties. I rely on my account for various reasons, and I believe that by correctly answering the security questions, I should be granted access. My Gmail address has always been *****@***.com. I even attempted to contact Google via email for assistance, but I have not received a response yet.
Reported by GetHuman-hyreen on الثلاثاء ٢٣ أكتوبر ٢٠١٨ ١٥:٥٠
I woke up this morning and found multiple contacts for the same person in my list, and I can't seem to resolve the issue as I am unable to reach any of the phone numbers provided. I am frustrated as I cannot get in touch with Google to speak to a representative without incurring charges. I am seeking assistance and would like Google to contact me today to provide me with the correct phone numbers for support. The main contact I have always used is now listed as unreachable, and the other numbers I have are also not working. I am confused by this situation and I don't know why it's so difficult to get help from Google. I really need to speak to a representative to get this issue resolved as it seems like my only option.
Reported by GetHuman963995 on الثلاثاء ٢٣ أكتوبر ٢٠١٨ ١٨:٥١
I am having trouble downloading files from Google Drive. I am frustrated with the user-unfriendly design of the software. After wasting nearly an hour, I resorted to taking screenshots of the document in sections. I would appreciate if someone could reach out to address this issue. Should you wish to discuss this problem further, feel free to contact me at [redacted].
Reported by GetHuman1399681 on الثلاثاء ٢٣ أكتوبر ٢٠١٨ ٢٠:٥٨
I was informed that my PayPal account was compromised, and they requested $50 upfront to resolve it without affecting my account. They later claimed two more issues for an additional $[redacted], ensuring I would get the money back on my debit card automatically. However, they then mentioned a server problem either with the bank or on their end, asking for another $[redacted] to recover all my funds. Realizing I was being scammed, I decided to reach out to Google for assistance, and the scammers abruptly ended the call. I am in urgent need of canceling these cards and retrieving my money. I feel incredibly foolish about this situation. Please assist me, I feel lost.
Reported by GetHuman-mimitool on الثلاثاء ٢٣ أكتوبر ٢٠١٨ ٢٣:٠٩
I have been an Outlook user for years, but after switching to Comcast, I encountered issues accessing my Gmail account through Outlook. Despite following steps to delete and reconfigure the account, I am now unable to set it up again. I received a notification regarding a blocked sign-in attempt for [redacted], stating a suspicious app was blocked from accessing my account. When confirming the prevention of signing in, I was informed that the app did not meet Google's security standards. Strangely, I have another Gmail account successfully set up in Outlook without any problems. I contacted Comcast, who directed me to reach out to Google for assistance. This situation has left me perplexed.
Reported by GetHuman1403877 on الأربعاء ٢٤ أكتوبر ٢٠١٨ ١٥:٥٣
I own Randazzo's Pizza in Sewell, New Jersey. The phone number is [redacted]. We recently changed the name to Tina's Pizza. However, when someone searches for it on Google, it shows that the restaurant is permanently closed. This misinformation is negatively impacting my business. Please update the listing to show that the restaurant is open and now called Tina's Pizza. The address is [redacted] Egg Harbor Rd., Sewell, NJ [redacted].
Reported by GetHuman-antpizza on الأربعاء ٢٤ أكتوبر ٢٠١٨ ١٨:٢٣
I am having trouble accessing my various email accounts linked to my Facebook account. Despite knowing the passwords, I am unable to log in. I recently recovered the [redacted] account with the password Bd[redacted]6, but when I tried to update my number, it logged me out, claiming the password was incorrect with no recovery option. The last known password for this account was 5ecuritY68, which I changed to Bd[redacted]6. The [redacted] account remains inaccessible for five months now, possibly linked to [redacted], which I also cannot access. Due to hacking, I lost access to the phones with the 2-step verification codes. The [redacted] account, with the password DilligAH006, is also unreachable as the 2-step verification codes aren't working. I need access to my emails urgently for a pending lawsuit where significant money is at stake. Usually, I use similar passwords for these accounts like 5ecuritY68, DilligAH006, Myhome68, Home5security, Myhome5security, Henry1968, Pelon1083, Bs[redacted]6, Bs[redacted]7, Ladydesi68. The thief has even taken my [redacted] account. This situation has been ongoing for years and is causing immense distress. I need your help to regain control of my accounts.
Reported by GetHuman-desicane on الخميس ٢٥ أكتوبر ٢٠١٨ ٠٠:٣٠
Since May, a person who previously worked for me gained remote access to my computer and then proceeded to access my iCloud and Google accounts. I am unsure if it is still her or a different person, but I am unable to log in to my emails or online accounts using any device because all my passwords have been changed. I discovered unusual activity on one of my bank accounts, leading me to close it. Unfortunately, I still cannot access certain features on my phone, and my Google account remains compromised. The lack of internet access at my house due to this security breach has significantly impacted my business. I urgently require assistance to regain control of my accounts. My name is Matthew Evans, and some of the associated emails are [redacted], [redacted], and [redacted] This has been ongoing for three months, and the situation is becoming critical as my PayPal account is also at risk of closure, even though I do not use Google Pay or Apple Pay, which have been utilized without my authorization.
Reported by GetHuman-evans_ma on الخميس ٢٥ أكتوبر ٢٠١٨ ٠٢:٥٢
I recently downloaded the "Video Editor,Crop Video,Edit Videos,Music,Effects app" for video editing purposes. Despite intending to unsubscribe before the trial ended, technical issues marred my experience. Even when attempting to cancel prior to being charged, complications arose. The app malfunctioned and failed to trim videos correctly, sometimes even refusing to open. As my 3-day trial period concluded on Oct 24, [redacted], at 3:00pm, Google Play unexpectedly prevented me from unsubscribing. Subsequently, I was charged $79.99 for a year's subscription on the same day. Strangely, after the charge, my attempts to unsubscribe were successful. It is noteworthy that my subscription cancellation was recorded on Oct 25, [redacted], immediately following my email to the app developer at [redacted] Curiously, the app vanished from Google Play after my communication with the developer. I urgently seek a refund due to these events, feeling uneasy about the situation and the loss of my money.
Reported by GetHuman1410493 on الخميس ٢٥ أكتوبر ٢٠١٨ ١٠:٤٩
I initially downloaded the "Video Editor, Crop Video, Edit Videos, Music, Effects app" seeking a video editing solution. After subscribing on Oct **, **** at *:**:** pm for the *-day trial, I encountered issues with the app glitching, failing to trim videos accurately, and even not opening at times. On Oct **, ****, I attempted to unsubscribe at *:** pm before being charged, but Google Play wouldn't allow it, leading me to be unexpectedly charged $**.** for a year's subscription. It was only after being charged that I managed to successfully cancel my subscription. Shortly after contacting the app developer via email at V*****@***.com, the app mysteriously disappeared from Google Play. Feeling anxiety over the situation, I am requesting a $79.99 refund from Google Play due to the app's removal and the difficulty I faced in unsubscribing. I am concerned about the developer's responsiveness and fear not getting my money back.
Reported by GetHuman1410493 on الخميس ٢٥ أكتوبر ٢٠١٨ ١٠:٥٥
I received the following email regarding my domain name expiration, but I am unsure how to renew it. My domain name is auntemilysdolls.us, and I would like to keep it. Unfortunately, I cannot recall my sign-in information as I am 80 years old. I am still actively repairing dolls and would like to continue using the domain. How can I proceed with the renewal payment before the deadline on the 27th? Thank you. You can reach me at [redacted] Currently, I am in Carthage, NY, visiting relatives; however, my long-term address is [redacted] Ravenswood Rd, Riverdale, MD [redacted].
Reported by GetHuman-ourdollm on الخميس ٢٥ أكتوبر ٢٠١٨ ١٦:٠٥
Recently, unauthorized purchases have been made using my card, which was linked to an old phone. I have been in touch with my bank frequently, and they advised me to contact Google regarding the issue. The unauthorized purchases on Google Play from Cheetah California started with small amounts, gradually increasing to over $30. Unfortunately, I can't cancel or freeze my card because it is tied to my job's direct deposit, and I rely on it for withdrawing money. I am reaching out for assistance with this matter. You can reach me via email at [redacted] Thank you.
Reported by GetHuman-portriaw on الخميس ٢٥ أكتوبر ٢٠١٨ ١٦:٤٢
I am facing difficulty accessing my Google account on a new device because I no longer have access to my trusted devices with the two-step verification process. The notification for confirmation doesn't reach my new device, preventing me from accessing my original account, [redacted] I can be reached at [redacted] and still have access to the recovery email, [redacted] However, I no longer have the recovery phone number ([redacted]) associated with the original account. Any assistance to regain access to my account would be greatly appreciated.
Reported by GetHuman-purkeyas on الخميس ٢٥ أكتوبر ٢٠١٨ ٢١:١٥
Hello, my name is Celso Montanez. I am 37 years old. My wife has set up a family plan on my phone without my permission and accesses my account. I plan to return her phone to her tomorrow and would like to create a new account without being tracked. Can you assist me with this situation? Thank you.
Reported by GetHuman1414356 on الخميس ٢٥ أكتوبر ٢٠١٨ ٢١:٣٠
I am having trouble accessing two of my email accounts: [redacted] and [redacted] My LG phone broke, and I lost the saved passwords for these emails. I tried to access them from my old phone, but it needs a Google upgrade and has no storage left. When attempting to reset the passwords, I am asked for a verification code sent to my phone, but I cannot locate it. Could you please send a reset code to my phone so I can regain access to my other Google email accounts? Thank you for your help. James David Cronk
Reported by GetHuman-baglobal on الجمعة ٢٦ أكتوبر ٢٠١٨ ٠٩:٣٧
Hello, I accidentally deleted my Google Play Games saved data and achievements. Now all my important game progress is lost, and I am unable to recover it through Google Play. I have tried searching online, but aside from Supercell support (which helped with saving on Supercell ID), I have not found a solution. My other games like Heroes Evolved and PUBG were all saved on my account. I need help recovering my Google Play game data and achievements. When I try to connect my games to Google Play on new devices, instead of loading my old accounts, it starts from a new level 1 account. This is causing me a lot of stress. My Gmail account associated with Google Play Games is [redacted] If it's too difficult to recover all games, I at least want my Heroes Evolved progress back. Thank you.
Reported by GetHuman1416647 on الجمعة ٢٦ أكتوبر ٢٠١٨ ٠٩:٤٢
I am having trouble accessing two of my email accounts, *****@***.com and *****@***.com. I had the passwords saved on my broken LG phone, which I just replaced. I tried to access them from my old phone, but it needs a Google upgrade and has no storage space. When I attempted to reset the passwords, I couldn't receive the verification code as it instructed me to find and input a code shown in the notification bar, which I couldn't locate. Could you please send a reset code to my phone so I can access my Google accounts? Thank you. - J.D. Cronk.
Reported by GetHuman-baglobal on الجمعة ٢٦ أكتوبر ٢٠١٨ ٠٩:٤٤
I believe my new work site's use of my Google account led to it being locked. To unlock it, I need to confirm the creation date of my Gmail account, which I created quite some time ago. Since my original email was with Verizon, which I believe has been discontinued, I had it forwarded to my Gmail. I am unsure of the exact month and year for verification. I wish there was a phone support option to resolve this quickly as I redirected all my important communications through that account. The policy violation mentioned is vague, and I may have missed an email notification regarding this locking. Hoping for a solution soon.
Reported by GetHuman-sjrobins on السبت ٢٧ أكتوبر ٢٠١٨ ٠٠:٤٥
I recently changed my password but forgot it. Then my phone reset, and I've been locked out of my account for about 35 days now. The account in question is "[redacted]" It contains hundreds of emails from my home security cameras. I've attempted to log in with both my old phone, a Motorola Turbo 2, and my new LG G3, but with no success. I'm willing to provide proof of identity by sending in my driver's license. I got this email when I had a Motorola razor phone, but I can't recall the exact date. I'm really in need of regaining access to my account as it has been over a month without it.
Reported by GetHuman1422220 on السبت ٢٧ أكتوبر ٢٠١٨ ٠٥:٢٤

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