Hello I recently bought a new phone and was trying to log into my gmail account but is...

GetHuman1385507's customer service issue with Google from October 2018

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The issue in GetHuman1385507's own words
Hello I recently bought a new phone and was trying to log into my gmail account but is using my old number to log in because it didn’t recognize the new device. The account I’m trying to log into is Brandon.p.ragan@gmail .com and its phone number is (***) ***-****. I’m trying to update this phone number with (***) ***-****. I tried the recovery method and it didn’t help. If you can update this information or if you need to call me to verify this information my number is (***) ***-**** thank you
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Google

Customer service issue
Reported by GetHuman1385507
Oct 21st, 2018 - 24d ago
I have an issue with Google too
Not resolved
Seen by 2 customers so far
Similar issue to 11769 others
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman1385507 started working on this issue
Oct 21st 2:04pm