I bought a new phone and when I tried to set it up it wouldn't take my password. After...

GetHuman-jaylars's customer service issue with Google from October 2018

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The issue in GetHuman-jaylars's own words
I bought a new phone and when I tried to set it up it wouldn't take my password. After three attempts it locked my new phone up and said to wait ** hrs and try again. I have done this at least * or * times and still remain locked out. Also I get the message that due to unknown error my phone can't complete the setup. I have tried*resetting password, establishing new password, using another account all with the same results. I need this fixed right away, I am setting up a new e-mail and a new Google account. I will use these to set up this phone. Please advise me what to do to correct this problem asap. I don't think this new email will work because the phone itself seems to be locked
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Customer service issue
Reported by GetHuman-jaylars
Oct 21st, 2018 - 3 mons ago
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GetHuman-jaylars started working on this issue
Oct 21st, 2018 3:02am