Received a replacement phone. I have service with T-Mobile they put old SIM card in New...
GetHuman-emmahayv's customer service issue with Google from October 2018
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Received a replacement phone. I have service with T-Mobile they put old SIM card in New device but told me I would have to setup Gmail account. I tried got locked out and went back to the store and purchased a brand new phone. There's nothing wrong with the replacement phone but I cannot get beyond the initial setup about the Gmail account if I could get passed that I would give the new phone to my granddaughter and keep my new replacement. I was able to get into new phone by changing my password for my Google account but using that information on the replacement phone is not working
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