Received a replacement phone. I have service with T-Mobile they put old SIM card in New...

GetHuman-emmahayv's customer service issue with Google from October 2018

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The issue in GetHuman-emmahayv's own words
Received a replacement phone. I have service with T-Mobile they put old SIM card in New device but told me I would have to setup Gmail account. I tried got locked out and went back to the store and purchased a brand new phone. There's nothing wrong with the replacement phone but I cannot get beyond the initial setup about the Gmail account if I could get passed that I would give the new phone to my granddaughter and keep my new replacement. I was able to get into new phone by changing my password for my Google account but using that information on the replacement phone is not working
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Customer service issue
Reported by GetHuman-emmahayv
Oct 20th, 2018 - a mon ago
I have an issue with Google too
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Seen by 2 customers so far
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Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-emmahayv started working on this issue
Oct 20th 9:38pm