My husband and I own our own business and I have a Facebook business page,well about...

GetHuman1014269's customer service issue with Google from October 2018

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The issue in GetHuman1014269's own words
My husband and I own our own business and I have a Facebook business page,well about * months ago we had someone hack into our account and they took all our credit card information and ran our credit card to like ***$ well thank god we caught them and we did get our money back so when that happened Facebook deactivated our business account and so I haven’t been able to post any advertising because of that, well I called Facebook and this guy answered saying he was from Facebook and I told him what was going on and he said well I can fix it and I need you to go and get $*** of google play cards so I can fix your Facebook business page so of course I went and I did that and I gave him the codes on the back of the cards because he said he needed those to fix my business page well he put me on hold for like about * minutes and then came back on the phone and told me that his computer timed out and that he needed another $*** well I told him I had no more money and he started getting mad at me, and at this point I told him I wanted my money back and he said no he can not give me my money back until I give him another $*** well of course I didn’t and I hung up on him. Well I called him back like * times after and told him I needed my money back and he just would no listen to me so now I am out $*** and I do not know what to do I have proof that I bought them and I have receipts and everything all I want is my money back and I have reached out to everyone also I have tried so hard to get a hold of someone from Facebook and I can not get anyone. So I am reaching out to you guys in hopes that y’all can help me or do something about this matter I just don’t know what else to do. So if someone could please contact me I would really appreciate it. My phone number is ***-***-****and my name is Jodi McCormick. Thank you
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Google

Customer service issue
Reported by GetHuman1014269
Oct 20th, 2018 - a mon ago
I have an issue with Google too
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Seen by 3 customers so far
Similar issue to 11605 others
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GetHuman1014269 started working on this issue
Oct 20th 1:05am