Hi. My mother is Frances Breslauer. She is ** years old. Her email address is...

GetHuman1378435's customer service issue with Google from October 2018

11587 similar
0 following
Help with my Google issue
What went wrong?
Waiting to see what went wrong with our suggestion for how to get Google help.
Before contacting them, items GetHuman1378435 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1378435's own words
Hi. My mother is Frances Breslauer. She is ** years old. Her email address is *****@***.com.*Mom just returned from a cruise. While she was gone, she had a house*dog sitter living in her home. He inadvertently logged her out of her gmail account. *Now Mom cannot get to her email. It has a lot from relatives, and is very important to her. She does not remember any of her passwords, or even the answers to the security questions, such as the name of my sister's horse (my sister has had many horses). Mom changed her cell phone to a senior phone that her impaired hearing and lack of techno skills could handle. So sending a temporary password to her old phone number, does not help.*Mom came to Oregon, a little over two years ago, when my father died. *Please help!*Hyiah Sirah ***-***-****
GetHuman1378435 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman1378435 fixed the problem
We are waiting for GetHuman1378435 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google email you?
This email address isn't valid
Follow this issue
See how GetHuman1378435 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1378435
Oct 19th, 2018 - 3 mons ago
I have an issue with Google too
Not resolved
Seen by 8 customers so far
Similar issue to 11587 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1378435 started working on this issue
Oct 19th, 2018 9:52pm
GetHuman1378435 shared this issue with friends on Facebook
Oct 19th, 2018 9:52pm