Hi. My mother is Frances Breslauer. She is ** years old. Her email address is...

GetHuman1378435's customer service issue with Google from October 2018

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Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
The issue in GetHuman1378435's own words
Hi. My mother is Frances Breslauer. She is ** years old. Her email address is *****@***.com.*Mom just returned from a cruise. While she was gone, she had a house*dog sitter living in her home. He inadvertently logged her out of her gmail account. *Now Mom cannot get to her email. It has a lot from relatives, and is very important to her. She does not remember any of her passwords, or even the answers to the security questions, such as the name of my sister's horse (my sister has had many horses). Mom changed her cell phone to a senior phone that her impaired hearing and lack of techno skills could handle. So sending a temporary password to her old phone number, does not help.*Mom came to Oregon, a little over two years ago, when my father died. *Please help!*Hyiah Sirah ***-***-****
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Customer service issue
Reported by GetHuman1378435
Oct 19th, 2018 - a mon ago
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Timeline
GetHuman1378435 started working on this issue
Oct 19th 9:52pm
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Oct 19th 9:52pm