Good Afternoon,**I hope someone can truly help me with this or a specialist will see th...

GetHuman-jhinds's customer service issue with Google from October 2018

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The issue in GetHuman-jhinds's own words
Good Afternoon,**I hope someone can truly help me with this or a specialist will see this and is willing to help. I have had my Gmail account for almost ** years. Recently I encountered an issue and changed my password to ensure my account was protected. Unfortunately, I did not write the new password down anywhere. I have tried multiple combinations of what I believe it is and have failed. **Thus, I began doing the account recovery process via my phone,laptop and work computer. The text come directly to my phone and even automatically verify on my device but that does not seem to be enough. I can answer **% of the questions provided through the account recovery EXCEPT the date I created my gmail and my recovery email verification code. The reason I can't use my recovery email is because it was my University of Illinois email that I have not used since undergrad and has since been deactivated. I've called the college and they can't provide me access to it as it has been to rest. All of the emails that I have provided to have information sent to are verified G - Suite emails that have been used with my account in the past. I'm not understanding the issue as to why this is not verification enough. **Please, please is there a way I can conquer this issue? Is there a fee that can be paid to have my account recovered? I've had this email for years and it contains a lot of personal things I need. If you know of anyone or can help, please provide me with the information. Thanks in advance.
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Customer service issue
Reported by GetHuman-jhinds
Oct 18th, 2018 - 3 mons ago
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GetHuman-jhinds started working on this issue
Oct 18th, 2018 8:31pm