I contacted what I believed to be Gmail help by phone. After reviewing my problem, I wa...

GetHuman1366129's customer service issue with Google from October 2018

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Help with my Google issue
GetHuman1366129's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1366129 will want to follow the link below to head to their help center. We will check on GetHuman1366129 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1366129 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1366129's own words
I contacted what I believed to be Gmail help by phone. After reviewing my problem, I was told I needed to buy a $*** GooglePlay card in order to resolve the problem. I was also told I would be reimbursed for the purchase. During the process, I had to buy another $** card. After the fix was supposedly done, i was transferred to the refund dept., but then was told I had to spend a minimum of $*** to get any refund. I refused, and the agent hung up. I believe this is fraud. My resolution would be to get my money back.
GetHuman1366129 did not yet indicate what Google should do to make this right.
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Customer service issue
Reported by GetHuman1366129
Oct 17th, 2018 - a mon ago
I have an issue with Google too
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Seen by 2 customers so far
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Timeline
GetHuman1366129 started working on this issue
Oct 17th 9:13pm
GetHuman1366129 shared this issue with friends on Facebook
Oct 17th 9:14pm