I have a Samsung chromebook and the QWERTYUIOP keys just stopped working so I couldn't...

GetHuman-nerlyne's customer service issue with Google from October 2018

Help with my Google issue
The issue in GetHuman-nerlyne's own words
I have a Samsung chromebook and the QWERTYUIOP keys just stopped working so I couldn't log in since my password has those letters. I changed my password (for example to ABCD***), I tried logging into my LT but it would say password not verified. So i changed the password again to (for example KJH****) and it worked but then it said in order to unlock my local data i had to enter my old password so i entered the ABCD*** but it didn't work, i entered the original password and it still dont work. So i changed the password again to (for example MNBV****) so that when it asked for the old password i can enter ABCD*** but it didnt work. No matter what password i use, it won't let me unlock my local data files. I want to back up the files and reset the owner account to see if it fixes my keyboard problem before i sent it back to the manufacturer
GetHuman-nerlyne did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman-nerlyne fixed the problem
We are waiting for GetHuman-nerlyne to fix the problem and share the solution with the rest of us customers.
Please help with my Google issue
Do you have a customer issue as well?
We can help you get Google's attention and get better help faster. Tap below to get started.
Having Google issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Google email you?
This email address isn't valid

Google

Customer service issue
Reported by GetHuman-nerlyne
Oct 13th, 2018 - a mon ago
I have an issue with Google too
Fixed
Seen by 6 customers so far
Similar issue to 10656 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account
Timeline
GetHuman-nerlyne started working on this issue
Oct 13th 3:14am
GetHuman-nerlyne indicated the issue is not fixed yet.
Oct 13th 3:15am
GetHuman-nerlyne indicated the issue is not fixed yet.
Oct 14th 4:39am
GetHuman-nerlyne indicated the issue is not fixed yet.
Oct 14th 7:41am