So this is my problem, I have never used and I have never even heard of Google Cloud in...
GetHuman-tuanaaus's customer service issue with Google from October 2018
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Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-tuanaaus will need to dig through the advice provided by Google, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-tuanaaus can let us know if they help or not.
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Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman-tuanaaus's own words
So this is my problem, I have never used and I have never even heard of Google Cloud in my entire life, but for some reason I was being charge for a transaction on it? The only transaction that I have ever made on my Google account is through ADwords, which I use to promote my Youtube videos. This unauthorized transaction on my account has been going on for months, its stupid because Google didn't even bothered to email me or inform me of these transactions, the only reason I found out about this is because my local bank informed me that there was a big transaction going on my account. **Good News - After * weeks, we (the bank) managed to recover all my money that this transaction has illegally taken from me.*Bad News - Google is still charging me for the transaction and on the first warning I had before going to the bank was that my google account will be terminated if I don't make the payment?**I've searched and email several google supports but they keep leading me to different sites and are unable to help me, they also keep giving me phone numbers that lead to different companies. I live outside of the United States. **Anybody knows who I can contact to remove this pending balance on my account or have my account investigated at least.**I don't really care about losing my Google account but the problem is that my google account is link to my youtube channel , that's why I don't want to lose my account.
GetHuman-tuanaaus did not yet indicate what Google should do to make this right.
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Oct 14th, 2018 1:35am
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