So this is my problem, I have never used and I have never even heard of Google Cloud in...

GetHuman-tuanaaus's customer service issue with Google from October 2018

13 views | 10652 similar | 0 following
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The issue in GetHuman-tuanaaus's own words
So this is my problem, I have never used and I have never even heard of Google Cloud in my entire life, but for some reason I was being charge for a transaction on it? The only transaction that I have ever made on my Google account is through ADwords, which I use to promote my Youtube videos. This unauthorized transaction on my account has been going on for months, its stupid because Google didn't even bothered to email me or inform me of these transactions, the only reason I found out about this is because my local bank informed me that there was a big transaction going on my account. **Good News - After * weeks, we (the bank) managed to recover all my money that this transaction has illegally taken from me.*Bad News - Google is still charging me for the transaction and on the first warning I had before going to the bank was that my google account will be terminated if I don't make the payment?**I've searched and email several google supports but they keep leading me to different sites and are unable to help me, they also keep giving me phone numbers that lead to different companies. I live outside of the United States. **Anybody knows who I can contact to remove this pending balance on my account or have my account investigated at least.**I don't really care about losing my Google account but the problem is that my google account is link to my youtube channel , that's why I don't want to lose my account.

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Customer service issue
Reported by GetHuman-tuanaaus
Oct 13th, 2018 - 3 years ago
Seen by 13 customers so far
Similar issue to 10652 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman-tuanaaus started working on this issue
Oct 13th, 2018 1:15am
GetHuman-tuanaaus indicated the issue is not fixed yet.
Oct 14th, 2018 1:35am

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