My system updated and since then my phone is possessed. It downloads apps at will with...

GetHuman-nebkangu's customer service issue with Google from October 2018

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The issue in GetHuman-nebkangu's own words
My system updated and since then my phone is possessed. It downloads apps at will with out my knowledge. My screen will go dark at random even though my screen is set to always on. I don't have control of my phone anymore and need it fixed. My carrier is Verizon but they are telling me it is a Google issue. I don't text email or social media need a phone call. **********.
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Customer service issue
Reported by GetHuman-nebkangu
Oct 12th, 2018 - 2 mons ago
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GetHuman-nebkangu started working on this issue
Oct 12th 11:18pm