Someone purchase a game on my account that cost **.** I didn't authorize it in the game...

GetHuman1331730's customer service issue with Google from October 2018

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GetHuman1331730's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1331730 will want to follow the link below to head to their help center. We will check on GetHuman1331730 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1331730 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1331730's own words
Someone purchase a game on my account that cost **.** I didn't authorize it in the game is not even on my phone so I don't know if someone hacked my account or not but I need to be refunded for this cuz I don't have $** to pay for a game I would really appreciate if somebody will call me back at ***-***-**** or email me at Marsha McDuffie yahoo.com please I really would like a refund I don't have $** to spend on the game
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Google

Customer service issue
Reported by GetHuman1331730
Oct 12th, 2018 - a mon ago
I have an issue with Google too
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Seen by 2 customers so far
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Timeline
GetHuman1331730 started working on this issue
Oct 12th 1:14pm