I downloaded an app from the play store that had a *-day trial period before you had to...

GetHuman1319854's customer service issue with Google from October 2018

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The issue in GetHuman1319854's own words
I downloaded an app from the play store that had a *-day trial period before you had to purchase. I tried it and didn't want to buy it, so I canceled it by following the instructions in the app. It said to cancel the order using my google play account before the *-day trial period ended. I canceled the purchase a full day before the end of the trial period. According to my google play store purchase history, I did not purchase the app. The purchase history says $*.** for the listed app. However, I have a charge on my bank card for $**.** from google for that app. *Since I followed the cancellation process as set out by google and the app, I would like a refund of the amount charged to my card. Below is the link and name of the app I am referring to.**https:**play.google.com*store*apps*details?id*com.daily.zodiac.signs.horoscope.palmistry**Thank you,*M. Gary
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Customer service issue
Reported by GetHuman1319854
Oct 11th, 2018 - 3 mons ago
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GetHuman1319854 started working on this issue
Oct 11th, 2018 4:45pm