I run the business page for my job. It is against the rules of Google for any person to...

GetHuman1319564's customer service issue with Google from October 2018

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The issue in GetHuman1319564's own words
I run the business page for my job. It is against the rules of Google for any person to “spam” a business by giving them one star and having all your friends do the same in order to lower a businesses rating. I have two instances where this has happened and it’s very obvious but I cannot seem to get anything done about it. I have reported the comments SEVERAL times and they still won’t remove it. GOOGLE RATINGS are SERIOUS for a business in **** and should not be taken lightly by google since they chose to be such an influential site for people to judge a business before trying it. Absolutely insane.
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Google

Customer service issue
Reported by GetHuman1319564
Oct 11th, 2018 - a mon ago
I have an issue with Google too
Not resolved
Seen by 3 customers so far
Similar issue to 10488 others
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Timeline
GetHuman1319564 started working on this issue
Oct 11th 4:06pm