I got a message on my phone telling me my google account's password had been changed, I...

GetHuman-cloudedg's customer service issue with Google from October 2018

11 views | 10477 similar | 0 following
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The issue in GetHuman-cloudedg's own words
I got a message on my phone telling me my google account's password had been changed, I did not change it. So I went to go through the recovery process, it sent a text and two separate emails to two different email accounts. I verified ALL the information via those avenues, correctly entered the verification codes for each. Yet I received an e-mail stating "I didn't have enough proof" that the account was mine. Are you kidding me? I literally copy and pasted verification codes, and typed in the code that I received letter for letter on my phone. How is that not enough proof? Literally nothing else I could even do to verify it if I wanted too, that's all the information is asks for and I provide it. What else does Google want from me to be able to recover my account?

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Customer service issue
Reported by GetHuman-cloudedg
Oct 11th, 2018 - 3 years ago
Seen by 11 customers so far
Similar issue to 10477 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman-cloudedg started working on this issue
Oct 11th, 2018 2:04pm
GetHuman-cloudedg indicated the issue is not fixed yet.
Oct 11th, 2018 2:05pm
GetHuman-cloudedg indicated the issue is not fixed yet.
Oct 15th, 2018 5:35am

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