In Millionaire and Billlionaire Huuuge Casino I bought VIP cash and they have not given...

GetHuman1265893's customer service issue with Google from October 2018

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The issue in GetHuman1265893's own words
I was trying to get a product game that I PAID for. ... In Millionaire and Billlionaire Huuuge Casino I bought VIP cash and they have not given them to me. I have been fighting them since Sept *. They said the receipt doesn't show what I bought. I have the receipt emails but that isn't good enough. I went into account and copied the amounts that I paid - small amounts on *** and *** (.**, *.**, *.** etc and still they don't believe me. i have sent screen shots of everything that I can access. Please help me get my money back and then I will quit playing this game because they don't know what they are doing. Get different answers all the time, so they don't want to give me the $** back. My account numbers in the game are:******** and ********. Please help I am so frustrated and in tears trying to get what I bought. I can send you what I copied from your account page and just because it doesn't say WHAT I bought they won't honor it. Do you put VIP on those purchases? I have never had that or seen that. Please contact me if you don't understand what I am trying to say. Dianna ***-***-****. I don't have a receipt number - none on my emails that you send me.
That I can't buy anything else with those amounts and it has to be the VIP packages. And I can't give them what they keep asking for. Receipt Number? Where in the world is that at on my receipt email????
I want what I paid for on Sep * and *. If not, then return my money to me.
I have been playing Huuuge for over a year and spent a lot of money buying more chips and gold. And Diamonds which they have taken away from us that used to help us but they still give that as a win prize although you can't do anything with them.
I have been in almost daily contact with them and each time it seems to be a different person and they don't know what the previous person has told me. Please help
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Huuuge Casino's
Customer service issue
Reported by GetHuman1265893
Oct 5th, 2018 - 3 years ago
Seen by 14 customers so far
Similar issue to 9720 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account


GetHuman1265893 started working on this issue
Oct 5th, 2018 1:17am
GetHuman1265893 shared this issue with friends on Facebook
Oct 5th, 2018 1:18am
GetHuman1265893 indicated the issue is not fixed yet.
Oct 5th, 2018 1:49am

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