In Millionaire and Billlionaire Huuuge Casino I bought VIP cash and they have not given...

GetHuman1265893's customer service issue with Google from October 2018

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The issue in GetHuman1265893's own words
I was trying to get a product game that I PAID for. ... In Millionaire and Billlionaire Huuuge Casino I bought VIP cash and they have not given them to me. I have been fighting them since Sept *. They said the receipt doesn't show what I bought. I have the receipt emails but that isn't good enough. I went into account and copied the amounts that I paid - small amounts on *** and *** (.**, *.**, *.** etc and still they don't believe me. i have sent screen shots of everything that I can access. Please help me get my money back and then I will quit playing this game because they don't know what they are doing. Get different answers all the time, so they don't want to give me the $** back. My account numbers in the game are:******** and ********. Please help I am so frustrated and in tears trying to get what I bought. I can send you what I copied from your account page and just because it doesn't say WHAT I bought they won't honor it. Do you put VIP on those purchases? I have never had that or seen that. Please contact me if you don't understand what I am trying to say. Dianna ***-***-****. I don't have a receipt number - none on my emails that you send me.
That I can't buy anything else with those amounts and it has to be the VIP packages. And I can't give them what they keep asking for. Receipt Number? Where in the world is that at on my receipt email????
I want what I paid for on Sep * and *. If not, then return my money to me.
I have been playing Huuuge for over a year and spent a lot of money buying more chips and gold. And Diamonds which they have taken away from us that used to help us but they still give that as a win prize although you can't do anything with them.
I have been in almost daily contact with them and each time it seems to be a different person and they don't know what the previous person has told me. Please help
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Google

Huuuge Casino's
Customer service issue
Reported by GetHuman1265893
Oct 5th, 2018 - 2 years ago
Fixed
Seen by 14 customers so far
Similar issue to 9720 others
0 customers following this
Items needed
Phone Number on Account
Account Number
Name of Account Holder
Date of Birth
Email on Account

Timeline

GetHuman1265893 started working on this issue
Oct 5th, 2018 1:17am
GetHuman1265893 shared this issue with friends on Facebook
Oct 5th, 2018 1:18am
GetHuman1265893 indicated the issue is not fixed yet.
Oct 5th, 2018 1:49am

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