Sorry about my just sent message it contained two separate issues that I'd like to let...
GetHuman1201723's customer service issue with Google from September 2018
Help with my Google issue
First: share to improve GetHuman1201723's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1201723's next move: go to the Google help center.
Google doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1201723 will want to follow the link below to head to their help center. We will check on GetHuman1201723 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1201723 may need:
Phone Number on Account, Account Number, Name of Account Holder, Date of Birth, and Email on Account
Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman1201723's own words
Sorry about my just sent message it contained two separate issues that I'd like to let you know about and hopefully get your help with but at separate times not all in the same. I'm very sorry for the confusion perhaps you can delete or ignore my last message and I will resend these two circumstances to you at Google properly very soon ok. So this here is regarding my first situation about refunds and subscriptions ok. Thanks So I have a bunch of google play app charges on my bank account that I absolutely was not aware of existing. I had at some times in the recent and even not so recent past attempted to purchas a few cheap apps and even some very cheap subscriptions on my Google play app on my ZTE cell phone device -this very device I'm using to write this to you right now, however when my attempts at these purchases where denied because of no money in my specific associated bank account & PayPal accounts that Id tried to make those purchases using I decided- fine and of course Id expectedt that that was the end of it. Well I just made a small deposit into my said rbc bank account and saw that the entire deposit was eaten up and that I still even owe my bank another $** on top of this - I looked at my account summery to find so many numerous Google play withdrawals when I haven't even tried to purchase anything for cash there in a while -in total I believe it is about $****. I have a number of Gmail email and Google accounts attached to my Google play app on my phone and I think that Ive been charged separate amounts per each Gmail*google account I have attached to my said google play app on my zte cell phone device for all the exact same apps so I may be being charged for like *or *times for the same single apps and subscriptions on my cell phone (***-***-**** Canada) Now I would like to immediately cancel all of my subscriptions purchase on my said Google play app and with I believe my gpay and also cancel all of my purchases that cost me any money to buy*use of- apps on my said Google play app on my said zte cell phone device because when I had been denied their purchases in the first place that should have been the ends of that I had no idea that google play would be just waiting for me to have money in my bank account to reinstate these purchases at later date. Now I really like google play but I can not afford anny of this for sure right now. I would never of tried to purchase anything especially not yesterday with the tiney little money I'd just recieved. Ok so can I please also have all these purchased google play apps and subscriptions cancelled immediately and refunded as many of them as possible as soon as possible? I hope you can do this for me that would be great. Please do this for all of my Gmail email account addresses you have online here associated with my said ZTE android cell phone device- phone number in BC, Canada ***-***-**** and please do refund if possible these charges to my RBC bank account associated with my said google play app and gpay app and said linked Gmail email account addresses all using my said Canadian BC ZTE cell phone number ok and also please refund the appropriate funds to my whichever of my paypal accounts that where ever used to make any of the said unexpected purchases ok. Thank you so much and I hope you can help me with this. Thank you
GetHuman1201723 did not yet indicate what Google should do to make this right.
I have an issue with Google too
How GetHuman1201723 fixed the problem
We are waiting for GetHuman1201723 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.