Google Documents is harder for me to access than it should be. Also, my password has be...

GetHuman1193622's customer service issue with Google from September 2018

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The issue in GetHuman1193622's own words
Google Documents is harder for me to access than it should be. Also, my password has been changed without my prior knowledge. Writing I have done under the password bleahbleahbleahhh has been lost, not transferred to my new password, *****@***.com. Of special concern is the writing I have done, entitled "A Christmas Eve Salute", written under the bleahbleahbleahhh.com password. Despite my best efforts, I have been unable to retrieve this valued document since Saturday, Sept. **, ****. I think it's ridiculous that accessing Google Docs is now harder, and I can't access this valuable document. Google Docs needs to be present as an icon on my computer screen saver. The service support I've received has been extremely poor* phone calls I've made have been dropped without my getting any help at all.
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Google

Customer service issue
Reported by GetHuman1193622
Sep 24th, 2018 - 2 mons ago
I have an issue with Google too
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Timeline
GetHuman1193622 started working on this issue
Sep 24th 9:32pm